Ticketing Software

As Your Virtual IT Department it’s important that we use a system to log all incidents, providing an audit trail and knowledge base, which can be useful resources to reference when troubleshooting issues, as well as providing a reporting platform for management information.

Whether we work with your existing IT department, place PTS staff onsite at your premises, provide Ad Hoc support or a hybrid of these options, logging support incidents is vital to what we do.

We can also implement these systems for your internal use customizing the interface and system around your requirements.

Key Features: -

  • Web-based Platform
  • Autoresponder
  • Role-based Access
  • Ticket Assignment
  • Due Dates
  • Dashboard & Reports
  • Internal Notes
  • Email Templates
  • Service Level Agreements
  • Knowledge Base
  • Customer Portal 
  • Email Integration
  • Collision Avoidance
  • Ticket Transfer
  • Alerts & Notices
  • Canned Responses
  • Attachment Support
  • Ticket Filters
  • Help Topics
  • API

Call us today to discuss how PT Solutions can support you with your Ticketing Software requirements.


Contact Us

PT Solutions Limited
2 Venture Road
Southampton Science Park
SO16 7NP

02380 111 844
02380 111 845


PT Solutions Limited, 2 Venture Road, Southampton Science Park, Southampton, Hampshire, SO16 7NP
Telephone: 02380 111 844 – Fax: 02380 111 845 – Email: info@ptslimited.co.uk – Website: www.ptslimited.co.uk