IT Support Packages

We currently provide four support package options:

Ad Hoc

Call us whenever you need IT support. We'll simply charge for the time it takes to resolve your issue at our standard hourly rates.

  • % Call out including first hour
  • % per hour thereafter

Blocks of Time

Buying support time using our Blocks of Time packages provides you with a discounted package of pre-purchased hours. These packages are ideal if you know you will need on-going support and want to take advantage of our discounted package rates but don't want to commit to an annual contract.

A Block of twelve hours must be purchased upfront, which entitles you to a 25% discount on our Ad Hoc rates

Bespoke SLA

If you need on-going and regular support and want our best possible support terms then a negotiated contract based on an SLA tailored specifically to your business is the best way to go. Once agreed, simply set up a Standing Order or pay the agreed monthly invoice and we'll be there to support you whenever you need us.

Full Time OnSite

If you need an even greater level of support and it's appropriate for us to base our support staff at your site we are very happy to do this. The SLA will be tailored to meet your specific requirements and contract terms will reflect that agreement. Payment is by monthly Standing Order or agreed monthly invoice.

What will the support package cover

  • Operation and functionality of IT Hardware
  • Operation of Software on Server/PC's
  • Operation of Printers
  • Operation of Telephone Systems – VoIP (If Agreed)
  • Operation of Remote Software and Access

Call us today to discuss how PT Solutions can support you with your IT Support requirements.


Contact Us

PT Solutions Limited
2 Venture Road
Southampton Science Park
SO16 7NP

02380 111 844
02380 111 845


PT Solutions Limited, 2 Venture Road, Southampton Science Park, Southampton, Hampshire, SO16 7NP
Telephone: 02380 111 844 – Fax: 02380 111 845 – Email: – Website: